Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a VLE Service Desk request from the options provided.
VLE Support Questions
Choose this if you have questions about VLE, Online Class & Account.
Required fields are marked with an asterisk*
{"xsrfToken":"8e360d2d90d75301e8ef483af8edc1d47eefbd6f_lout","branding":{"id":"2","key":"ncl","name":"VLE Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#022f63","headerLinkHoverBGColor":"#022f63","headerBadgeColor":"#022f63"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1cd3d9c6-9b29-4386-a7f5-5cdc1c030354/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OGQwMTg3Yy01ZTcwLTQ4NGQtYjNmNi01NmFlY2ZlY2YzZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjZDNkOWM2LTliMjktNDM4Ni1hN2Y1LTVjZGMxYzAzMDM1NCI6WyJyZWFkIl19LCJleHAiOjE3NjgyOTkyNTIsIm5iZiI6MTc2ODI5ODY1Mn0.BU9xhUikQ5oJ2LqxnA6O4b2KE9VmkwDlWgRm2fy0ro0&client=48d0187c-5e70-484d-b3f6-56aecfecf3e8&mode=fit","logoId":"1cd3d9c6-9b29-4386-a7f5-5cdc1c030354","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ncl","projectId":10003,"serviceDeskId":2,"name":"VLE Service Desk","description":"<p>Welcome! You can raise a VLE Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10016","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>Need to get connected, worried about malware, or any files is corrupted on PC? Here’s where to go for help with your IT problems.</p>","icon":10318,"iconUrl":"https://nelsoncollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[2],"key":""},{"id":"10015","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://nelsoncollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[2],"key":""},{"id":"10013","name":"VLE Support Questions","descriptionHtml":"","callToAction":"VLE Support Questions","introHtml":"<p>Choose this if you have questions about VLE, Online Class & Account.</p>","icon":10306,"iconUrl":"https://nelsoncollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[2],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10013,10015,10016]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VLE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OGQwMTg3Yy01ZTcwLTQ4NGQtYjNmNi01NmFlY2ZlY2YzZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyOTk4NTIsIm5iZiI6MTc2ODI5ODY1MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.5YLCpmr_g5EbsJQayRzgx_q8B7P5mwGYYXD2aRzPSjE","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"48d0187c-5e70-484d-b3f6-56aecfecf3e8","tokenDurationInMins":20}},"reqCreate":{"id":10013,"projectId":10003,"issueType":{"id":"10013","name":"VLE Support Questions"},"form":{"name":"VLE Support Questions","descriptionHtml":"","callToAction":"VLE Support Questions","intro":"<p>Choose this if you have questions about VLE, Online Class & Account.</p>","instructions":"","icon":10306,"iconUrl":"https://nelsoncollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10039","fieldConfigId":"10140","label":"Your name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10044","fieldConfigId":"10145","label":"Your number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10045","fieldConfigId":"10146","label":"College ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10041","fieldConfigId":"10142","label":"Campus","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10022","label":"Gants Hill Campus","selected":false,"children":[]},{"value":"10023","label":"Ilford Campus","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10013","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10013","calendarParams":{"firstDay":0,"date":"2026-01-13T10:04:13+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OGQwMTg3Yy01ZTcwLTQ4NGQtYjNmNi01NmFlY2ZlY2YzZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyOTk4NTMsIm5iZiI6MTc2ODI5ODY1MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.3j2Wfje1AIncj2_mkLt9T6DTbhbTu-5q4oduJE-zuaM","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"48d0187c-5e70-484d-b3f6-56aecfecf3e8","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}